Mattress Delivery Information

Shipping Zones & Costs

  • England, Scotland & Wales: FREE standard delivery
  • Northern Ireland: £99.99
  • Ireland: £99.99

Delivery Lead Times

Due to unprecedented demand, please note our current delivery timeframes:

  • Fixed Cover Mattresses: Fast Track 7-10 working days
  • Zip Removable Cover Mattresses: Up to 21 working days
  • Mattress Toppers: Up to 21 working days

All items are custom-made to order. We will contact you if there are any changes to these estimated delivery times.

Thank you for your patience and understanding as we work to fulfil your order with the highest quality and care.

    Delivery Notifications

    • Full Size / Flat Mattresses: Advance booking with a 3-hour time slot.
    • Rolled and Boxed Mattresses and Toppers: Same-day text notification with a 1-hour window, with the option to reschedule for a more convenient day if you won't be available.

      International Orders

      Need delivery outside the UK Mainland? Please contact our customer service team at 0121 663 6299 for a quote.

      Shipping to the Republic of Ireland: Important Information

      When shipping to the Republic of Ireland from our location in England, different rules apply as Ireland is an EU member state:

      - Customs: All shipments from Great Britain to the Republic of Ireland are subject to customs procedures, as they cross the EU border.

      - VAT and Duties: Irish customers may be required to pay Irish VAT (23%) and potentially customs duties on goods valued over €150, which are collected by the delivery company prior to delivery.

      - Additional Paperwork: We prepare all necessary customs documentation including commercial invoices and CN22/CN23 forms as required.

      - Delivery Timeframes: Standard delivery to the Republic of Ireland typically takes 3-5 working days from dispatch, which may be extended if customs clearance is delayed.

      - Additional Costs: There is a £15 surcharge for shipping to the Republic of Ireland to cover the additional administrative requirements.

      Customers should be aware that they may receive a separate communication from the courier regarding payment of any applicable import VAT and duties before delivery can be completed.